"Terri was an outstanding facilitator. Her enthusiasm and high energy made learning a pleasure. She is a true professional and expert at what she does."

– Andrea Palmer, Marriott Marquis NY









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Finding Your Mojo in Any Awful Activity

Do you have to attend boring meetings? Listen to people you don’t care about? Or work toward goals imposed by others?  This article will help you find your mojo in any awful activity.

First, what is mojo? Marshall Goldsmith explains that mojo means having control over 3 elements:

1. Identity (Who do you think you are?)
2. Achievement ( What have you done lately?)
3. Reputation (Who do others think you are and what do others think you’ve done lately?)

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Win-Win Communication

Since communication starts with the way we think or perceive any person or situation, here are some examples of the thoughts that make up each type. See if you can identify your primary type.

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Speakers Beware of the 7 Deadly Sins

Are you making the most common mistakes in your presentations or important conversations? This article will redeem you.

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Friend Etiquette: What to Say When...

Some of you reading this may not have heard of Emily Post. She was the etiquette guru of her time, selling millions of books on how to properly behave in a myriad of situations.

After years of training and coaching, I've realized the value of Mrs. Post's advice. Since each of us has our own beliefs about how people should behave, it's important that we communicate assertively (especially to our friends).

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How to Maximize the Value of Training

Training can be an excellent way to increase productivity, teamwork, morale, or all of the above. To make sure you get value for your money, ask yourself these 5 questions first. Before I accept any contract, I ask them too.

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Great Communicators Think Differently

Your elders were right; you've got to think before you speak to avoid miscommunication. This article shows you how being a great communicator happens when you learn to 'think' before you speak.

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Mandatory Meetings No More:
How to Motivate Without Ultimatums

Using ultimatums like mandatory, must, and have to will create resistance in the workplace. People resist being made to do anything they feel isn’t worthwhile. Instead of forcing, try these five motivating tactics.

  1. Trust
  2. Involve
  3. Measure
  4. Recognize and encourage
  5. Grow

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SSS the Should/Shouldn't Syndrome

Have you ever been stressed or frustrated? Do you ever feel hopeless or guilty? Do you sometimes think “why bother”? Have you ever been smiling on the outside while plotting a war on the inside? If you answered yes to any (or all) of these questions, you may be suffering from SSS (should/shouldn't syndrome)?

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