Customer
Service
1. What percent of unhappy customers
complain?
4%
2. What is the #1 source of customer
complaints?
Inconsistencies
3. It costs your company ____ times more
to get a new customer than to keep an existing one.
4-5 times
4. What is the most effective and least
expensive way for managers to motivate their staff?
Recognition-positive
reinforcement
5. When customers have a problem, what do
80% of them say would be an acceptable solution?
Genuine Listening
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or Coaching, please email or fill out our Questionnaire.
Other Self
Assessment Resources for...
Communication
Business
Writing
Emotional
Intelligence
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