“The instructor was very engaging. She kept the attention of everyone. She utilized real life situations. The workshop was very interactive--great exercises.”
– Gwen Johnson, Blue Cross Blue Shield
Creating Loyal Customers through Memorable Moments
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Set service standards to set your business apart
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Motivate service staff to take initiative
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Diffuse difficult customer situations
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Overcome the source of 80% of customer complaints: inconsistency
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Maintain a positive attitude in the face of complaints & stress
